Monark University

Greetings from Medusind Solutions!

We are a multinational healthcare company, catering to the US healthcare industry. Our unique combination of deep industry expertise, robust operational capability, and client-focused service significantly improves the efficiency and profitability of healthcare organizations. Client satisfaction is the primary focus of the Medicine leadership and staff. Our detailed eye for processes, highly experienced personnel, cutting-edge technology, and forward-thinking approach allows us to deliver effective solutions while staying ahead of healthcare industry changes. Founded in 2002, Medusind has 18+ locations across US and India. 

Here is the Company Website for your reference https://www.medusind.com/

We are looking for hiring Customer Care Trainee for Voice process (night shift) and Data process (day shift).  Please find below the details for the position.

Designation        Customer Care Trainee– Voice Process
Location India (Ahmedabad)
Shift TimingNight Shift (6:30.p.m.– 3:30.p.m. / 8p.m.- 5a.m.) 
Minimum Qualification:·         B.com / B.A / B.B.A / B.Sc Candidates pursuing studies through distance education AND appearing for their FINAL year exams can also be considered.
Experience·  Minimum typing speed of 35 WPM· Basic knowledge of MS Office – Preparing spreadsheets and               documents · Good Communication skills – must be able to fluently converse in   English. · Must have a neutral accent · No stammering and lisp         
Roles & Responsibilities·   Outbound calls to insurances for claim status and eligibility verification Denial documentation and further action Calling the insurance carriers based on the appointment received by the clients. Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software. Calling insurance companies to get the status of the unpaid claims. Willing to work in any process pertaining to voice based on the requirement (Insurance Follow UP, Patient calling, Provider outreach program etc. Maintain the individual daily logs. Performs assigned tasks/ completes targets with speed and accuracy as per client SLAs. Work cohesively in a team setting. Assist team members to achieve sharedgoals. Compliance with Medusind’s Information Security Policy, client/project guidelines, business rules and training provided, company’s quality system and policies. Communication / Issue escalation to seniors if there is any in a timely manner. ·         Punctuality is expected all the time
Designation        Customer Care Trainee– Data Process
Location India (Ahmedabad)
Shift TimingDay Shift (8:00.a.m.– 5:00.p.m. ) 
Minimum Qualification:·         B.com / B.A / B.B.A / B.Sc·   Candidates pursuing studies through distance education AND appearing for their FINAL year exams can also be considered.
Experience·         Minimum typing speed of 35 WPM·         Basic knowledge of MS Office – Preparing spreadsheets and               documents ·         Good Communication skills .
Roles & ResponsibilitiesTo key in data in the specific software used by the clients.Receiving Patient’s Demography, Charge sheet, Payment Posting files, Cheques via scan from US or through lockbox (Bank’s site)Key in the data received into the specific Client system (software).Performs assigned tasks/ completes targets with speed and accuracy as per client SLAsWork cohesively in a team setting. Assist team members to achieve shared goals.Compliance with client/project guidelines, business rules and training provided, company’s quality system and policies.Communication / Issue escalation to seniors if there is any in a timely mannerKeep self-up-to-date on latest developments in the domain with respect to products and services offered in Medical field.Punctuality is expected all the time

Joining – 1st week of February 2024

Package for Voice process (Night shift) – 15300 Stipend during training period of 9 months and after completion of training 20K CTC per month (plus gratuity, mediclaim and term life insurance)

No of positions  60

Package for Data process(Day shift) – 12450 Stipend during training period of 9 months and after completion of training Upto 18K CTC per month (plus gratuity, mediclaim and term life insurance.

Apply Here: Interested candidates are informed to do registration in the link given below.

Registration Link: https://forms.gle/Pkveq45xa7MBaGVu6

Last date for reg. is 28th January, 2024 upto 11:00 p.m.

Interview schedule will be announced soon.

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